At ALEX ALES Inc, we pulsate with the rhythm of trust and customer satisfaction. If your purchase doesn’t make your heart beat to the rhythm of satisfaction, here’s our straightforward Refund and Returns Policy.
Return Policy:
You have 30 days from the date of purchase to return an item.
The item must be unused, in the same condition that you received it, and must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Certain types of items cannot be returned, such as custom-made products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@alex-ales.com.
Exchanges (if applicable):
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@alex-ales.com and send your item to: 1700 Westlake Ave N, Suite 200, Seattle, WA, 98109, USA.
Shipping Returns:
To return your product, you should mail your product to: 1700 Westlake Ave N, Suite 200, Seattle, WA, 98109, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions: If you have any questions concerning our return policy, please contact us at info@alex-ales.com or call 206-594-6149.